Objective
To contribute to the understanding and discovery of collaborative ways for creating and using technology to enable people with disabilities to more fully engage in society.
Education / Certifications
CSGrad4US: Fellowship and Mentorship
(includes Ph.D. funding for 3 years)
NSF and CRA
2025
Product Leadership Certification
Product School
2022
Master of Human Computer Interaction and Design
University California Irvine
2021
Human-Computer Interaction for User Experience Design - Executive Program
MIT CSAIL
2020
BS. Visual Communications (Graphic Design)
Colorado Tech University
2010
Research
Contrast Readability Research
2025
Update digital accessibility guidelines for color contrast to include additive models (light).
AC Design System DevX Research
2025
User needs survey to understand how to better support developers using a design system.
ta11y.org Usability Research
2024
Volunteer design team (1 researcher, 2 designers)
11 unmoderated sessions with prototype
Provided ~25 insights on 4 user flows
Skills / Technology
Data Analytics
HEART, Tableau, Excel, SQL
Prototyping
Axure, Figma, Wizard-of-Oz, Miro, Balsamiq
Website Design
Wix, HTML, CSS, Heuristic Analysis
Graphic Design
Photoshop, Illustrator, InDesign
Project Management
Agile Dev, ScrumMaster, ServiceNow, MS Project, SmartSheet
Experience / Service
Accessible.Community
2024 - Present
Director of User Experience (UX), Researcher, Author; Volunteer
Grew team from 3 to 15 active volunteers in 6 months;
Organized UX charter with 8 UX workstreams;
Helped launch website to support strategically significant pilot;
Worked with executive stakeholders and designers to plan and execute user research studies;
Qualitative methods: usability testing, SUS, SEQ, affinity diagramming, journey map, personas;
Researched, created, edited digital and physical accessibility articles;
Presented with live demo at CSUN 40th Annual Assistive Technology Conference.
The Shine Project Foundation
2023 - 2024
Website and Event, Volunteer
Supported website redesign through expert guidance, networking, and project management;
Recruited designers, website admins, and worked with non-profit consultants;
Created planning documents, tasklists, and research to guide the redesign;
Helped setup and run multiple accessible in-person events.
ServiceNow, Inc.
2014 - 2022
Principal Product Manager
Senior Product Manager
Senior Product Owner
Customer Experience Business Analyst
Collaborated as the lead product manager with UXR, UXD, UXE, and PM on user studies and the development of new UX products;
Implemented UX analytics and improved configuration experience for new UX products;
Coordinated multiple user experience products from design to release, with enhancements;
Created and maintained multiple product and project roadmaps, backlogs and test repositories;
Coordinated with stakeholders, design, development and quality teams to drive UX improvements;
Provided feedback, data analysis, and documentation to support customer experience projects;
Coordinated UAT, multimedia user documentation, and regular releases for self-service portals.
Ball Aerospace
2006 - 2014
Information Technology Systems (ITS) Service Desk and Projects
Helped implement ServiceNow for ITSM, including multiple self-service portals;
Created curriculums for Incident, Knowledge, and Process Managment, taught 100+ ITS colleagues;
Managed Service Desk Lead tasks for a team of 6-10 agents, including creating knowledge bases, dashboards, and critical processes;
Supported enterprise accounts for 2500+ users + 75% first call close for ~1000 incidents/month.